Last updated: September 22, 2026
This Shipping & Delivery Policy explains how Aurora Hair handles order processing, delivery, tracking, and shipping-related issues.
Order processing
Orders are prepared for shipment after payment and order details are verified. Processing time may vary by product, customization, availability, order volume, and destination. Any estimated processing or delivery information shown at checkout or in order communications is an estimate and is not a guaranteed delivery date.
Shipping rates and promotions
Available shipping methods and charges are displayed at checkout. From time to time, Aurora Hair may offer free or promotional shipping within eligible U.S. destinations. Any such offer is subject to the terms displayed at checkout or in the applicable promotion.
Tracking
When tracking is available, we will send tracking information after the order ships. Tracking updates are provided by the carrier and can occasionally take time to appear or update.
Delivery estimates and carrier delays
Delivery estimates may be affected by weather, carrier disruptions, holidays, customs, address issues, or other events outside our reasonable control. Aurora Hair is not responsible for carrier delays, but we will assist where reasonably possible.
Shipping address
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately. We cannot guarantee address changes after fulfillment has begun, and additional shipping charges may apply if a package is returned or rerouted due to an incorrect address.
Lost, stolen, or marked-delivered packages
If tracking shows an unusual delay, loss, or delivery that you cannot locate, contact us with your order number. We may ask you to check with household members, neighbors, the carrier, or the delivery location before a claim can be reviewed.
International orders
Where international shipping is available, customers are responsible for any import duties, taxes, customs charges, brokerage fees, or similar government-imposed fees unless checkout specifically states otherwise. Customs processing may delay delivery.
Contact
For shipping assistance, email ecomdeperucas@gmail.com.