Last updated: September 22, 2026
We want you to feel confident shopping with Aurora Hair. This Returns & Refunds Policy explains when an item may be returned and how refunds are handled.
30-day return request window
You may request a return within 30 days after delivery. Before sending anything back, contact us at ecomdeperucas@gmail.com so we can confirm eligibility and provide return instructions.
Return eligibility
Because wigs and hair products are personal-use items, returned products must be in original, resalable condition. Unless the item arrived defective or incorrect, it must be unworn, unwashed, uncut, uncolored, unaltered, free of odors and styling products, with tags and original packaging intact. Lace must not be cut or altered.
Non-returnable items
- Items that have been worn, washed, cut, colored, customized, altered, or otherwise used.
- Personalized or custom-made items once production or customization has begun.
- Items marked final sale or non-returnable at the time of purchase.
- Gift cards and other non-physical items where applicable.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number plus clear photos or video of the item and packaging. If we confirm an error or covered defect, we will provide an appropriate replacement, return solution, or refund.
Return shipping
Unless the return is due to an Aurora Hair error or a confirmed defect, return shipping costs are the customer's responsibility. We strongly recommend using a trackable shipping service. We are not responsible for return packages lost before they reach us.
Refunds
After an eligible return is received and inspected, approved refunds are issued to the original payment method. Original shipping charges, if any, are generally non-refundable unless required by law or the return resulted from our error. Your bank or card issuer may require additional time to post the refund.
Exchanges
Exchanges are subject to product availability. In some cases, the fastest option may be to return an eligible item and place a new order.
Order changes and cancellations
Contact us promptly if you need to change or cancel an order. We cannot guarantee changes or cancellation once fulfillment, customization, or shipping has begun.
Contact
For return or refund assistance, email ecomdeperucas@gmail.com.