Last updated: September 22, 2026
Aurora Hair respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.
Information we collect
Depending on how you interact with us, we may collect contact details, billing and shipping information, order and transaction details, account information, communications with customer care, device and browser information, IP address, cookie and analytics data, and information about how you use our website.
How we use information
- To process payments, fulfill orders, provide tracking, and manage returns or exchanges.
- To provide customer support and respond to requests.
- To maintain, personalize, secure, and improve our website and services.
- To detect fraud, abuse, security incidents, or other prohibited activity.
- To send transactional messages and, where permitted, marketing communications.
- To comply with legal obligations and enforce our terms and policies.
How we share information
We may share information with service providers that help us operate our business, including Shopify, payment processors, fulfillment and shipping partners, analytics providers, customer-support tools, fraud-prevention providers, and marketing platforms. We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transaction.
Shopify
Our store is powered by Shopify. Shopify processes certain personal information to provide its platform and related services. You can learn more about Shopify's privacy practices at Shopify Privacy.
Cookies and similar technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies for essential site functions, analytics, fraud prevention, personalization, and advertising. Browser controls and privacy choices made available on our site may allow you to manage some of these technologies.
Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, or a copy of your personal information, and in some jurisdictions to opt out of certain targeted advertising, sales, or sharing of personal information. These rights may be subject to legal exceptions and identity verification.
To submit a privacy request, contact us at ecomdeperucas@gmail.com. We will respond as required by applicable law.
Data retention and security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to fulfill orders, maintain business and tax records, resolve disputes, prevent fraud, and satisfy legal obligations. We use reasonable administrative and technical safeguards, but no method of transmission or storage can be guaranteed to be completely secure.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
International processing
Our service providers may process information in countries other than the country where you live. When required, we use appropriate safeguards for international transfers.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. The updated version will be posted on this page with a revised date.
Contact us
Aurora Hair
Email: ecomdeperucas@gmail.com
Rua João Keller 220, Guarapuava, Paraná 85053-050, Brazil