Política de frete

Last updated: September 22, 2026

This Shipping & Delivery Policy explains how Aurora Hair handles order processing, shipping, tracking, and delivery-related issues.

Order Processing

Orders are prepared for shipment after payment and order details have been verified.

Processing time may vary depending on product availability, customization, order volume, and destination.

Any processing or delivery estimate shown on our website, at checkout, or in order communications is an estimate and not a guaranteed delivery date.

Shipping Rates and Promotions

Available shipping methods and charges are displayed at checkout.

Aurora Hair may periodically offer free or promotional shipping within eligible United States destinations. Promotional shipping offers are subject to the conditions displayed at checkout or in the applicable promotion.

Tracking

When tracking is available, customers receive tracking information after the order ships.

Tracking events are provided by the shipping carrier and may occasionally require additional time to appear or update.

Delivery Delays

Delivery estimates may be affected by weather, carrier disruptions, holidays, customs processing, address issues, or other circumstances outside Aurora Hair's reasonable control.

Although we cannot guarantee carrier delivery times, our team will assist customers when reasonably possible.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, contact us as quickly as possible.

We cannot guarantee address changes once fulfillment has begun.

Lost, Stolen, or Marked-Delivered Packages

If a tracking record shows an unusual delay, loss, or delivery that you cannot locate, contact Aurora Hair with your order number.

We may ask you to check with household members, neighbors, the carrier, or the delivery location before a claim can be reviewed.

International Orders

Where international shipping is available, customers may be responsible for import duties, taxes, customs charges, brokerage fees, or other government-imposed charges unless checkout specifically states otherwise.

Customs processing may cause additional delivery delays.

Contact

For shipping assistance, contact ecomdeperucas@gmail.com